Mr. Mike Cullison over at TVPredictions.com took a look at DIRECTV’s new HD receiver/PVR, and he’s having some problems. He had to hard-reboot the thing a few times. Plus when playing back one particular recording the result was barely watchable. Mike had other problems as well.
This problematic PVR experience reminds me somewhat of my experience with our Scientific Atlanta SA8300HD. Though I didn’t have quite as many problems as Mike had, I did have my share. The worst is that sometimes it just doesn’t record a program you’ve set to record. I admit this hasn’t happened for a little while, but man it’s annoying. You can’t just fix the problem and then watch the show. It just wasn’t there!
This reminds me of a bug in the otherwise excellent Champions of Norrath: Return to Arms video game. If anyone at all had playtested this game with more than one player, the bug would have been glaringly obvious. (When two players are in the inventory screen, it the screen jitters and flickers.)
Why are there so many problems with consumer electronics devices? Is it because they’re getting more complicated? Because companies aren’t devoting enough resources to testing? A combination of both? Or don’t they care anymore, knowing that they can fix the problems eventually?
Which is why I like it when a company actually seems to care about the user experience. Which is why I’m loving my MacBook upon which I’m typing this. And I love the iPod I bought before this. We need more of this, I think.
DIRECTV’s New HD DVR: One Man’s View